TARGET AUDIENCE

All employees invloved with customers in any industry

PROGRAMME AIMS

The programme will equip individuals to:

• To equip candidates with the relevant skills in providing world-class customer service.

Learning objectives

• Identify the differing roles of the customer
• Define the various roles candidates play in providing world-class customer service.
• List areas of possible conflict and equip with skills to defuse and de-escalate upset customers.
• Outline the skills behind providing world-class customer service.

Duration of course: One day
Number of delegates places: Maximum 16
Trainers: One

A booklet is issued to all attending the course along with a certificate of attendance.

PLEASE NOTE THAT THE ABOVE IS ONLY AN EXAMPLE OF THE TYPE OF COURSE THAT WE RUN AND CAN BE ADAPTED TO THE CLIENT’S SPECIFIC NEEDS

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