1884 CITY & GUILDS - Conflict Management Training


Candidate requirements:

There are no specific prior experiences or qualifications required to undertake the qualification. However due to the nature of the learning and assessment required for the qualification candidates will need basic literacy and numeric skills.

Aim of the Course:

To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace


Programme Outline:

  1. Introduction to workplace violence
  2. Dynamic risk assessment
  3. Self awareness
  4. Proactive service delivery
  5. Communication skills
  6. Signalling non aggression
  7. Defusing and calming
  8. High risk conflict
  9. Post incident support 

     
 Essential Info
Who should attend?

For those who work across both the public and private sectors and who are vulnerable to incidents involving violent, aggressive or abusive people and anyone who may work alone, and who wishes to obtain a recognised qualification
Teaching methods
  • Power point presentation
  • exercises 
  • scenario based learning
Duration of course One day
Number of delegate places
  • Minimum 6
  • Maximum 16
Trainers One
Qualifications
  • A City & Guilds 1884 certificate in conflict management is obtained when the participant passes the exam
  • A Personal Safety Booklet is issued to all attending the course.