1886 CITY & GUILDS - Deliverers in Conflict Management for Trainers

Candidate requirements:

Candidates are required to possess a minimum trainer qualification at level 3 on the national qualification framework. For example: City and Guilds 7302 (level 3) “Certificate in Delivering Learning, an Introduction”, or Cert. Ed.

Aim of the Course:

To develop the already experienced trainer’s specialist knowledge, skills, and behaviours necessary to deliver a scenario based conflict management programme.

Programme Outline:

The course will be delivered over three consecutive days, culminating in a 40 question multiple-choice test.

There are two units for this qualification:

Unit 1 – Understanding the Principles of Conflict Management

1. Assess and reduce the risk of violence in the work environment
2. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
3. Identify post incident support and report the circumstances to provide information for personal and organisational learning
4. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings

Unit 2 – Designing and delivering conflict management Scenarios

1. Design relevant and effective scenarios for training in Conflict Management
2. Deliver and debrief interactive and scenario based sessions in the context of Conflict Management training